Terms and Conditions

You may use this Website only for lawful purposes.

You must not:

• misuse the Website or attempt to interfere with its operation or security;
• introduce viruses, malware or other harmful material;
• attempt to gain unauthorised access to the Website, server or connected systems;
• use the Website for fraudulent, misleading, or unlawful purposes.

We may suspend or restrict access to the Website if we reasonably believe these Terms have been breached.

We take reasonable care to ensure that product descriptions, images, pricing, and other content on the Website are accurate.

However:

• colours may vary depending on your screen or device settings;
• measurements and specifications may be approximate;
• minor variations may occur from time to time.

All products are subject to availability.

When you place an order, you will receive an acknowledgement email confirming that your order has been received.

A contract is formed only when we send you an email confirming that your order has been accepted and dispatched.

We reserve the right not to accept an order, including where:

• a product is unavailable;
• there is an error in the product description or price;
• payment cannot be authorised;
• we reasonably suspect fraud or misuse.

If we cannot accept your order, we will notify you and refund any payment already made.

All prices shown on the Website are in GBP (£) and include VAT where applicable, unless stated otherwise.

Delivery charges, where applicable, are shown at checkout before you complete your purchase. You can see estimated prices on our website here.

We accept payment by:

• credit card;
• debit card;
• PayPal;
• bank transfer prior to shipping of order.

Payment is taken at the time you place your order.

We reserve the right to correct any pricing errors. If a pricing error affects your order, we will contact you before dispatch to confirm whether you wish to proceed.

We ship within the United Kingdom and to international destinations. For USA orders, please use the Dedito Boots USA Website. For other areas across the world, you can find estimated delivery times here.

Delivery times provided on the Website or at checkout are estimates only and are not guaranteed.

Risk in the products passes to you when the products are delivered to the delivery address provided in your order.

Ownership of the products passes to you only once we have received payment in full.

For international orders, you are responsible for any customs duties, taxes, import charges or similar fees imposed by the destination country.

30-Day Returns Policy

We offer a 30-day returns window from the date of purchase for items that:

• are unused;
• are in the same condition in which they were received; and
• include original packaging, labels, and tags where applicable.

Returns that do not meet these conditions may not be accepted.

Customers are responsible for the cost of returning items that:

• do not fit;
• are no longer wanted; or
• were ordered in error.

We recommend using a tracked returns service, as returned items remain your responsibility until received by us.

Right to Cancel

If you are a consumer purchasing online, you may also have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us clearly by email at dedito@deditoboots.com within that period.

You must then return the goods within 14 days of telling us you wish to cancel.

Refunds for valid cancellations will be made within 14 days of receiving the returned goods, using the original payment method where possible.

Unless the goods are faulty or incorrect, return postage costs are your responsibility.

Faulty or Incorrect Items

Under applicable consumer law, goods supplied by us must be as described.

If you believe an item is faulty or if you have received the wrong item, please contact us as soon as possible with:

• your order number;
• a description of the issue; and
• photographs where possible.

If an item is confirmed to be faulty or incorrect, we will offer an appropriate remedy, which may include repair, replacement, or refund in accordance with your legal rights.

If an item returned as faulty is found not to have a manufacturing defect, we may return it to you and ask you to cover the return shipping cost.

Further details on our warranty policy can be found on the website under Warranty.

Exchanges

If you would like to exchange an item, it is up to our discretion.

We work on the principle of return, refund, reorder.

Unless the original item is faulty or incorrect, you are responsible for return postage costs for exchanged items.

All information on returning items to us is found on our Returns page on our website.

Our products should be used and cared for in accordance with any care instructions, product information or guidance provided by us.

We are not responsible for damage resulting from:

• misuse;
• neglect;
• accidental damage;
• unauthorised repairs or alterations; or
• normal wear and tear.

For more information on the best way to care for your boots, please check out our Care Recommendations.

Gift vouchers and promotional codes may be offered from time to time subject to any additional terms stated at the time of issue.

Unless otherwise stated:

• gift vouchers and promotional codes cannot be exchanged for cash;
• only one promotional code may be used per order;
• promotional codes may be time-limited and product exclusions may apply;
• lost, stolen or unauthorised use of vouchers is not our responsibility.

We reserve the right to cancel vouchers or refuse their use where we reasonably suspect fraud, misuse, or breach of these Terms.

All content on this Website, including text, images, graphics, logos, design elements and branding, belongs to Dedito Boots Limited or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from the Website for commercial purposes without our prior written consent.

We process personal data in accordance with our Privacy Policy, which explains how we collect, use and protect your information.

We try to ensure that the Website is available at all times. However, we do not guarantee uninterrupted access.

We may suspend, withdraw, update, or change all or part of the Website without notice for operational, legal, or business reasons.

This Website may contain links to third-party websites for convenience only.

We are not responsible for the content, availability, or privacy practices of those websites.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot be excluded or limited by law.

Subject to the above, we are responsible only for losses that are a foreseeable result of our breach of these Terms or our negligence.

We are not liable for:

• indirect or consequential losses;
• loss of profit, revenue, business, or opportunity; or
• losses arising from events beyond our reasonable control.

Our total liability in relation to any order shall not exceed the total amount paid by you for the relevant products.

Nothing in these Terms affects your statutory rights as a consumer.

We are not responsible for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, natural events, strikes, transport disruption, customs delays, supplier failures, or systems outages.

If such a situation arises, we will act reasonably to minimise disruption and, where appropriate, notify you.

We may update these Terms from time to time.

Any changes will be posted on this page and will apply to future use of the Website and future orders.

When We publish new Terms, previous old terms will no longer be valid from the date of publication of the new Terms.

These Terms are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales unless applicable consumer law allows otherwise.

If you have any questions about these Terms, please contact us at:

Dedito Boots Limited
Email: dedito@deditoboots.com
Telephone: +44 (0)1832 776104